Case Study:
Proper Crisps
Background
Proper Crisps is all about doing snacks the right way. They’re a fan-favourite in New Zealand for their natural, high-quality ingredients and bold flavours.
In 2023, they set their sights on growing brand awareness in Australia while continuing to keep their loyal Kiwi fans happy. With big launches like their new Chilli Crisps and the return of the beloved Kūmara Chrisps, Proper came to Digitella to help take their marketing to the next level.
The Challenge
Proper Crisps approached Digitella with several objectives:
- Get more eyes on the brand in Australia, especially within their key audience profiles
- Keep nurturing their NZ market and build loyalty.
- Launch their new products with a bang, making the most of every digital touchpoint.
Our Strategy
We knew this wasn’t just about running ads – it was about crafting a unique brand experience for their audience. By leveraging the best of Google Ads, Meta, and YouTube, we focused on boosting reach, reducing costs, and creating meaningful touchpoints at every step.
1.) PPC Transformation
- We introduced YouTube, Performance Max, and Demand Gen campaigns, capitalising on Proper’s snackable video content to interact with audiences at every stage of the funnel.
- Optimised for recipe searches to drive cost-efficient traffic to the website, creating a natural path for users to enter retargeting loops.
- Positioned video assets within Demand Gen campaigns to achieve more efficient CPMs, maximising reach among the key audience profiles.
- Leveraged key micro-conversions like stockist page visits during product launches (e.g., Chilli Crisps), ensuring we reached high-intent audiences.
2.) Social Media Revival
We restructured the ad account to improve targeting and boost engagement:
- Streamlined the targeting by setting up cold campaigns based on key demographics for each chip category (potato, tortilla, etc.) and created a unified retargeting layer for a smoother journey.
- Mixed in traffic-optimised and reach-optimised campaigns to balance visibility and engagement.
- Developed a diverse content strategy, harnessing different ad types, product features, and messaging styles to broaden audiences and combat ad fatigue.
- Enhanced retargeting/nurture layers to ensure users experienced consistent brand interactions, particularly in New Zealand where loyalty is crucial.
- Streamlined the targeting by setting up cold campaigns based on key demographics for each chip category (potato, tortilla, etc.) and created a unified retargeting layer for a smoother journey.
Results:
Proper Crisps saw remarkable results from this cohesive strategy:
- 140% growth in Australian brand awareness YoY, even as the category average dropped.
- Product launches (like Chilli Crisps) sparked a big jump in engagement, with more people than ever searching for stockists.
- With a 100% increase in Google Ads spend, traffic and reach shot up by a whopping 2,000%.
- On social, we streamlined targeting and optimised content to maximise performance, resulting in a 52% decrease in CPM, 106% growth in reach, and 115% increase in link clicks for only 9% increase in spend, while recipe content went viral and boosted audience engagement.


From The Client
“Highly recommend Digitella for your digital advertising needs.
We’ve partnered with Digitella to grow our reach and brand awareness both here in New Zealand and across the ditch in Australia. Results were immediate with our brand awareness stats on the rise (measured by Tracksuit) through a collaborative effort to boost our reach, target the right audience and deliver the right content in the right channel.
Everything has been smooth sailing with great processes in place for managing content, clear communication and easy to understand monthly reporting.”
– Hayley Lewis, Brand Manager
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